Contact StairRopes.com

To order a rope hand rail or for further advice or information on our bannister ropes and barrier ropes, fittings and installation - you can contact James Watson directly.

Rope railing in cotton wound with hemp

Send an Email

Please email with your enquiry - replies are comprehensive and prompt - usually within 24 hours. The anti-spam link below should automatically open your email program with a new email addressed to us.

Send an to Stairropes.com

If the link does not work for you, or you would prefer to type in manually - please send an email to the following address:

send an email

We can call you back

If you would like to discuss by telephone, please email first with your details, and we will call you back.

Write to us

If you would prefer to send your requirements by post, our address is shown below.
Note that we are an online business and are not open to the public as a showroom or shop. If you would like to visit, please contact us to make an appointment.

Stairropes.com,
114 Thorpe House Rise, Sheffield, S8 9NP, United Kingdom.

Privacy Policy

Cookies

This website does not use cookies. Cookies are small text files stored in the browser of your device and many websites use these for functional, tracking and analytical purposes.

Cookies are unnecessary for the correct functioning of our site and we do not track your browsing. We do not allow third parties to install cookies - for example, to collect user data for website analytics, advertising or social media.

We have links to a few selected external websites which you may choose to visit from our site. They may use cookies on their own sites, but we have no access to or control over these. Our privacy policy applies solely to our site Stairropes.com.

Data

If you wish to make contact with us you can email us with your details, or ask us to call you, or write to us at the addresses specified on the contact page.

We will only use your contact details to reply to you directly in response to your query and manage your order as specified on our website in the order information and/or as discussed with you.

Personal data that we process are names, addresses, emails, telephone numbers and any other information you disclose to us. This data will be used only:

1. to assist you with the making and delivery of your order.
2. to deal with any queries or issues with our products and service.
3. where legally obliged to do eg. for tax compliance (invoice) records.

We do not process personal data for sending promotional emails or newsletters and we do not provide or sell any data to 3rd parties.

We will take appropriate measures to safeguard any personal data we hold. We will only store this data as long as required for our necessary business activities with you.

We will always obtain consent before publishing any images showing participants at our workshops, or feedback from customers on our websites. We will delete, correct or provide access to any personal information we hold at any time if requested to do so by the owner of the relevant data.

If you have any questions about our privacy policy please contact us.