Our Customer Feedback

T. Arnold, Worth Matravers, Dorset

James, not sure if I got around to thank you, but after a year of use I have to say that the stair ropes we purchased from you have been absolutely excellent, strong, hard wearing and look good. Really good product and service, thanks very much.

Photo credit: Anne Mellenthin Design

Customer's builder, R. P., Tunbridge Wells.

"I am the builder for Mrs. S. ..... I have just fitted her stair rope and I wanted to say what a superb quality and excellent piece of kit it was - very nice. Very easy to fit and the craftsmanship was very good indeed. I would certainly recommend you to other clients I deal with and hope to install more of your products. I was blown away with the sheer craftsmanship and just wanted to leave a message to say thank you very much indeed."

East Church, Cromarty Historic Parish Church, Scotland

Images © copyright StairRopes.com & Stonk Knots.

J. Roberts, Brentford, Middlesex

Dear James,
just to confirm that the ropes duly arrived on Tuesday and I fitted them yesterday. We are delighted with them. The short one in particular looks spectacular and goes perfectly over the two steps leading up from our bedroom to our bathroom. I think we'll be coming back to you for more!
...just to confirm the ropes arrived safely on Friday and I've fitted them all. We now have ropes on the stairs between all 4 of our floors and they look really good and are a pleasure to use (just the right thickness and grip). Several visitors we've had have been most impressed! We will certainly recommend you to anyone who's interested in ropes. Incidentally, many thanks for marking the ropes: it would have been very easy to put them in the wrong places!

I. Luoto & A. Koski, Hameenlinna, Suomi (Finland)

Shipment arrived OK. Finished installing today a bit more work than thought but now know all the tricks. Installed the retaining screws last so got the rope tight, Installing last was a bit tricky but that is the only way to get the rope tight and also installing the last bracket last. The end result was better than thought. Also my measurement of the rope length was perfect. Attached are some quick pictures... I think you were the one for the best solution for this instalation, not a simple one... Thanks I. and A.

Photo credit: I. Luoto

More Happy Stair Ropes Customers . . .

B. Brock, Blewberry, Oxfordshire

Package received at lunchtime, bracket and rope installed by 3.00 pm. Patient due out of hospital tomorrow am. Couldn't be better timing. Thank you very much for your help and advice, your prompt attention and speedy dispatch. An impressive service.

M. Iszatt Brown. Dress Circle Design Company. Sydenham, Oxon

Hi James,
The rope was delivered on time and is now in place. It looks very elegant and classy just as we had anticipated! Many thanks for your help; we will definitely be happy to use or recommend your firm for any future business.

Photo credit: T. Cliff

T. Cliff, Deal, Kent

Hi James
Really pleased with the rope handrail, thanks for all your help, here is a picture of the finished staircase
Many thanks

S. Lovatt, Fairford, Gloucestershire

Dear James, thank you so much for the lovely ropes - I finally got them installed this week just in time for my father's visit to my home. Many many thanks for your help! I have already highly recommended your company to several people.

S. Gill, Islington, London

Dear Mr. Watson,
I'm so sorry not to have written to you sooner to let you know how delighted I was with the beautiful stair rope you supplied a week or so ago. It looks wonderful and has completely transformed my life as I now am able to access my kitchen which has been out of bounds since October. Thank you so very much.
Best regards,

Image courtesy of a customer,
London

T. Owen, Pinner, Middlesex

Hi James, just to let you know that the parcel arrived yesterday afternoon. I have now re-installed the ropes and they look very good. Your fixing of the intermediate brackets was very accurate!
Many thanks for all your help with this order.

A. Johnstone, Johnstone Events Ltd, Dover, Kent

Hi James, safely received on Monday. Looks excellent. Thanks very much for producing it and keeping us informed of progress along the way.

M. J. & E. Reilly, West Hartford, Connecticut

Hi James, your package arrived safely a few days ago, and everything looks very nice. The craftsmanship and quality materials are very evident...Thanks again for your fine product and service.

Photo credit: D. Wood

D. Wood, New Eltham, London

Re: Short stair rope for Sweden.
Made an unplanned visit to see my dad and grabbed the rope.
Looks great!
The black one for the rope climbs works a treat too - very hard work!
Cheers!

C. Brookes, Brentwood, Essex

Hi James, stair ropes now installed, no problems at all, very easy. Extremely happy with the results and although I thought long and hard about the cost (for two staircases) I am in no doubt that I made the right decision and they are worth it. Many thanks for your help with my (many) questions.

K. Little, Chelmsford

Dear James
Just to let you know the stair rope arrived on time and we put it up straight away and it looks great !
Thankyou so much for all your help and I wouldn't hesitate to recommend you.

Photo credit: A. Leach, Charlbury, Oxon

J. Holland, Yoxford, Suffolk

Hi James,
Goods received about an hour ago! Considering it was such a rush order and that I wasn't able to go with my original spec. I really like what you've sent. Not only will dad have some help getting up and down the stairs it will also look rather lovely.
Thank you, once again, for all of your assistance, a great product and superb service.
Very best wishes,

L. Williams, Lindfield, W.Sussex

The stair ropes are splendidly in place and looking wonderful.
Thank you so much; we are delighted. It has been a pleasure to do business with you

Photo credit: B. Boyle

B. Boyle, NW Florida

These are great James, many thanks
James, happy for you to use (image). The home is called "The Bothy", in Seaside, NW Florida. It was the film set for the movie The Truman Show starring Jim Carey and is famous for it.

V. Wilkins, Northampton

The package arrived safely this morning, and the stair ropes are now installed. They are fabulous and I am very pleased with them - thank you so much for the prompt response to my order.

J. Clinton, Almeria, Spain

Hi James, we have got them thank you they're stunning we have one up already just about to put the next one up. Thank you for all your help James you have been brilliant and the service was A class thank you my boss is going to love them as well take care best wishes J. xx

Photo credit: S. Levstik,
Kon-Tiki Sailing, Slovenija

S. von Wedekind, Violet and George, London W10

Hi James, I have received the stair ropes today they look great! Many thanks,

P. Morris, New Smyrna Beach, FL.

We are so pleased with the Stair Ropes. Thank you very much for being prompt and professional. Happy Thanksgiving! We will recommend you!

Photo credit: D. and M. Freeman

Di and Malcolm Freeman, Ticehurst, East Sussex

Dear Mr. Watson, parcel arrived this morning, Monday and installed this afternoon. It is perfect. Thanks for all your help.

N. Browning, London, SE16

Dear James, the stair ropes have arrived safe and well and they are perfect. Just what I wanted. Thanks for all your help. I wish you and the business every sucess in the future!

Photo credit: J. Soper

J. Soper, Bolwarra HTS. NSW, Australia.

Hi James, attatched pix of completed bollards, made from Australian Red Cedar and Huon Pine, and stairropes and fittings kindly supplied by you. Great feedback on ropes at our last car show!

T. Appel, Hundon, Suffolk

Received thank you. It is stunning!

Image © copyright Stonk Knots & Stairropes.com
Galicia, Spain

C. Smith, Guildford

Dear James,
stair ropes are now safely installed and looking very good. They feel good and sturdy, giving confidence when walking up and down the rather steep stairs; just what was needed and complemented nicely by the newly fitted stair carpet.
The impact when entering the cottage is good and happily sets the scene.
Many thanks indeed.

C. & D. Jarman, Bredenbury, Hertfordshire

Many thanks - safely received soon afterwards, but it took me a while to get round to installing it. The result is fantastic - we're very pleased with both the appearence and the stability of the new rope handrail.
Thank you.

Photo credit: J.Shield

J. Shield, Liverpool

James, rope just received and looks really cool...installed at house in Marrakech!

F. Howes, Glenfarg, Perth

Delighted with your product - exactly as described, very well-made & aesthetically pleasing.